Photo: Nick Hall Photography

Meet Seattle’s
2018 Tourism Ambassadors

Seattle’s 2018 class of Tourism Ambassadors uphold the highest standards of visitor service and proudly represent the regional tourism industry. They are selected by Visit Seattle partners who represent a cross section of the regional tourism industry.

 

Use the links below to learn more about each ambassador and watch their video introduction at visitseattle.org/tourism-ambassadors.

Ali Better // Christian Bouchez // Amanda Sullivan //Michael Embaye

Christian BouchezAmos Morgan

Christian Bouchez

Visitor Services Manager | The Museum of Flight

Christian started at The Museum of Flight as a part-time employee 18 years ago. Today, as the museum’s Visitor Services Manager, he is host and concierge, enhancing the visitor experience with a naturally friendly demeanor, professionalism and commitment to service.

 

You grew up in Mexico City. How did you end up in Seattle?

I had an interest in aviation and pursuing a pilot training program. Seattle had a great aviation culture, a school that fit my needs, and family friends that provided a place to stay while attending school. A few years later I met my wife, who is a Seattle native, and we really can’t imagine raising our family anywhere else.

 

Nearly two decades at one organization is a long time, but you’ve achieved professional growth. How did you work your way up?

You have to be passionate about what your organization stands for, and love to do your job. I think of myself as a good leader, and I like to lead by example. I’ve also been fortunate enough to have great superiors at The Museum of Flight who have recognized my positive attitude and willingness to go the extra mile.

 

How large is your visitor services team?

Depending on the season, our team ranges from about 15-30 employees. My team is also responsible for scheduling, training and coaching over 100 volunteers that help us with preserving artifacts and providing a great experience for our guests.

 

What’s important to know about managing a team dedicated to service?

My team knows that by being a world-class tourist destination, we always aim for a world-class customer experience. We treat every guest with respect and acknowledge each individual needs – and a smile goes a long way. Knowledge of the environment is key to providing outstanding customer service – each team member needs to be knowledgeable enough to suggest key areas within The Museum of Flight, their favorite artifacts and what not to miss.

 

You’re a self-professed aviation nut – what do you love about The Museum of Flight?

I love that the museum is dedicated to telling a story – the past, present and future. We create memorable experiences by inspiring and educating our visitors and our local community. Being part of the largest independent non-profit air and space museum in world really makes me proud to come to work every day – I’m proud of what the museum represents to Seattle and the worldwide aviation culture.

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