Christian started at The Museum of Flight as a part-time employee 18 years ago. Today, as the museum’s Visitor Services Manager, he is host and concierge, enhancing the visitor experience with a naturally friendly demeanor, professionalism and commitment to service.
I had an interest in aviation and pursuing a pilot training program. Seattle had a great aviation culture, a school that fit my needs, and family friends that provided a place to stay while attending school. A few years later I met my wife, who is a Seattle native, and we really can’t imagine raising our family anywhere else.
You have to be passionate about what your organization stands for, and love to do your job. I think of myself as a good leader, and I like to lead by example. I’ve also been fortunate enough to have great superiors at The Museum of Flight who have recognized my positive attitude and willingness to go the extra mile.
Depending on the season, our team ranges from about 15-30 employees. My team is also responsible for scheduling, training and coaching over 100 volunteers that help us with preserving artifacts and providing a great experience for our guests.
My team knows that by being a world-class tourist destination, we always aim for a world-class customer experience. We treat every guest with respect and acknowledge each individual needs – and a smile goes a long way. Knowledge of the environment is key to providing outstanding customer service – each team member needs to be knowledgeable enough to suggest key areas within The Museum of Flight, their favorite artifacts and what not to miss.
I love that the museum is dedicated to telling a story – the past, present and future. We create memorable experiences by inspiring and educating our visitors and our local community. Being part of the largest independent non-profit air and space museum in world really makes me proud to come to work every day – I’m proud of what the museum represents to Seattle and the worldwide aviation culture.