Photo: David Newman

FRONT OFFICE COORDINATOR

As the first impression of Visit Seattle to callers and visitors, we are looking for someone who is warm, friendly, genuine, energetic and personable – someone who exemplifies the high service standards for which our hospitality industry is known.  This position is first point of contact for our partners, visitors and clients, both in person and over the phone, and requires someone who is extremely organized and detail-oriented, who is able to juggle multiple tasks and interruptions with poise, confidence and cheerfulness. The successful candidate will thrive on being the hub of an organization: the “go to” person for questions, supplies, project assistance and administrative support. This position is ideal for someone who has an interest in tourism and passion for Seattle!

To apply:

Submit a persuasive cover letter explaining why you feel you are a good candidate for the position and resume to resumes@visitseattle.org or apply online through our Career Portal.  (Resumes submitted without a cover letter will not be considered.)

Visit Seattle actively seeks a diverse pool of candidates from a variety of backgrounds, and multicultural candidates are encouraged to apply.

 

 

Essential Job Functions:

  • Greet visitors at front desk with a warm, genuine, professional welcome.
  • Answer incoming calls with an enthusiastic, cheerful tone.
  • Route calls knowledgeably and expeditiously to appropriate team member.
  • Keep conference rooms, lobby, mail room and kitchen clean, orderly and well stocked.
  • Mail student and visitor information packets upon request.
  • Assist various departments with administrative projects and as assigned by supervisor.
  • Maintain kitchen and office supplies; including inventory, ordering and distribution.
  • Processing and distribution of all incoming and outgoing USPS, UPS, FedEx and International mail.
  • Fulfilling bulk orders of publications for mail and will call pick up.
  • Managing inventory of all collateral in the mail room.
  • Receive and schedule couriers and other deliveries as requested.
  • Distribution of parking validation to guests; maintaining log and inventory.
  • Building management contact for service related issues.

Education, prior work experience and specialized skills and knowledge:

  • Minimum 2 years of relevant experience required.
  • Strong service approach with both internal and external customers.
  • Exceptional interpersonal, verbal and written communication skills.
  • Must have high attendance rate and be punctual as well as flexible, and able to work late when needed.
  • Strong background using computers; proficient in Microsoft Word, Excel and Outlook programs; Experience with basic database software and data entry.
  • Able to handle diverse colleagues, difficult situations and multiple projects and priorities at the same time with poise, sound judgement, integrity and efficiency.
  • Bachelor’s degree preferred
  • Hospitality or tourism major preferred, but not required.
  • Previous hotel or hospitality front office experience a plus.
  • Able to speak, read, write and understand English, the primary language used in the office.

Physical Demands

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work involves working alone on the computer, collaborating as part of a team and working closely with others electronically and on the phone.
  • Most work tasks are performed indoors.
  • Must be able to move and lift 30 pounds.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, ten key, multi-line touch phone, filing cabinets, FAX machines, photocopiers, scanner and other office equipment as needed.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.
  • Stand; walk; sit; use hands to finger, handle, feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perceptions, and the ability to adjust focus.
  • Attend outside work functions.

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing most of the duties of this job, the employee will not be exposed to weather conditions. The noise level in the work environment is usually moderate.

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Chief Seattle bust in Pioneer Square Photo: David Newman

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