Seattle's Convention and Visitors Bureau

Meeting planners consistently praise and rate our team as among the best and we are proud to share this honor with you. SCVB's Convention and Visitor Services Department includes a support team of 70 part-time and on-call assistants. Our insured and uniformly attired team members take great pride in providing you and your attendees with their wide range of skills and superb customer oriented service. Their collective experience is available to assist you with registration, reception, typing, cashiering, computer work, kit preparation, telephones and a variety of other special needs. Even though we are unable to provide stenography, production typing, or the handling of materials over twenty (20) pounds, we would be happy to provide you with a list of our members who offer these services. Rates are net non-commissionable.

Personnel are paid in quarter hour segments from the time they report for duty until dismissed, excluding lunch. Billable hours include time required for training or briefing as well as breaks.

2008 Hourly Rate Schedule
Rates are net non-commissionable. Please contact us if you need rates for 2009 or beyond.

	June 1 -Dec 31, 2008
Service	Regular	*Overtime
Registrar	$25.00	$37.50
Cashier	$25.00	$37.50
Computer Operator	$25.00	$37.50
Typist	$25.00	$37.50
Receptionist	$25.00	$37.50
Office Personnel	$25.00	$37.50
File Clerk	$25.00	$37.50
Kit Preparation	$25.00	$37.50
Runner/Courier	$25.00	$37.50
Telephone/Message Clerk	$25.00	$37.50
Lounge Assistant/Hostess	$25.00	$37.50
Booth Assistant/Hostess	$25.00	$37.50
Poster Assistant/Hostess	$25.00	$37.50
Lead Retrieval Clerk	$25.00	$37.50
Press or Speaker Room Clerk	$25.00	$37.50
Badge Checker/Ticket Taker	$25.00	$37.50
Line/Room Monitor	$25.00	$37.50
Spouse/Guest Seattle Overview Presenters	$25.00	$37.50
Airport Welcome Assistant	$25.00	$37.50
Information Clerk	$25.00	$37.50
Full Service Solo Assistant	$25.00	$37.50
Bi-Lingual	$25.00	$37.50
Sign Language *(preferred outside contractor rate)*	$60-75.00	Varies
**Supervisor	$29.00	$43.50

Even though we are unable to provide stenography, production typing, or the handling of materials over twenty (20) pounds, we would be happy to provide you with a list of our members who offer these services. Please contact us directly or visit our Membership Directory.

*Overtime: Overtime rates apply when personnel are employed on legal holidays and/or more than nine hours in one day or 40 consecutive hours in one week (calculated from Monday through Sunday). Complete details may be found below under section titled "Overtime".

**Supervisor: One supervisor is required when five to fifteen personnel are working. Two supervisors are required when sixteen or more personnel are working. Complete details may be found below under section titled "Supervisors".

Regular Rate Calculation
Regular rate:
Regular rates are billed on a 4 hour minimum basis at the Regular rate per hour, per team member. Personnel are paid in quarter hour segments from the time they report for duty until dismissed, with the exception of a 30 minute lunch. Billable hours include time required for training or briefing as well as breaks.

Training and/or briefing:
One hour training is required for CRT/data entry positions. Complicated systems will require two hours training.

Premium Pay (overtime):
Premium pay is billed at a rate of time and a half; or, Overtime. Premium pay applies when persons work more than forty (40) hours in one week. Our work week is calculated on a Monday through Sunday basis. Premium pay applies to all holidays recognized by the SCVB Executive Offices.

Holidays:
New Year's Day - January 1st
Martin Luther King Day - Third Monday in January
President's Day - 3rd Monday in February
Memorial Day - Last Monday in May, Independence Day
July 4, Labor Day - First Monday in September
Thanksgiving Day - Fourth Thursday in November
Christmas Day - December 25th

Supervisory Rate Calculation
Supervisory rate:
One supervisor is required when five to fifteen personnel are working. Supervisor is assigned a working position. Two supervisors are required when sixteen or more personnel are working. One supervisor is not assigned a working position. At your request, the second supervisor may be assigned a working position.

In most cases, two supervisors are sufficient. However, we reserve the right to adjust your supervisory needs based upon the complete staffing requirements of your program.

Supervisory rates are billed on a 4 hour minimum basis at the Regular rate per hour, per supervisor.

Supervisors are paid in quarter hour segments from the time they report for duty until dismissed, with the exception of a 30 minute lunch. Billable hours include time required for training or briefing as well as breaks.

Training and/or briefing:
One hour training is required for CRT/data entry positions. Complicated systems will require two hours training.

Premium Pay (overtime):
Premium pay is billed at a rate of time and a half; or, Overtime. Premium pay applies when persons work more than forty (40) hours in one week. Our work week is calculated on a Monday through Sunday basis. Premium pay applies to all holidays recognized by the SCVB Executive Offices.

When the "Legal Holiday" occurs on a Saturday or Sunday, the preceding Friday or following Monday are traditionally observed as the "Recognized Holiday." If a team member works on the Legal Holiday, they are entitled to a premium pay of time and a half. If a team member works on the Recognized Holiday, they are entitled to a premium pay of time and a half. A team member who is scheduled to work BOTH the Legal and Recognized Holidays, is entitled to premium pay on the Legal Holiday only

Personnel parking expenses
Personnel are responsible for their own parking expenses. Client will not absorb this cost.

Meal Periods
Meal period requirements occur when there is more than five hours of work. A meal period is not required if working five consecutive hours or less. Personnel working over five hours shall be allowed a meal period. The 30-minute meal period must be provided between the second and fifth working hour.

Employees working at least three hours longer than a normal workday shall be allowed a meal period before or during the overtime portion of the shift. An additional meal period is allowed after at least 11 hours of work.

Employees may choose to waive the meal period requirements. However, an employer can require personnel to take an unpaid meal period.

Breaks
Personnel must be allowed a paid rest break of at least 10 minutes for each 4 hours worked (Even though state law requires 10 minutes, SCVB would appreciate granting 15 minutes). The rest period must be allowed no later than the end of the third hour of the shift.

Scheduling Requests
In order for us to efficiently fulfill your request we recommend both our Requisition and Agreement forms are received in our offices a minimum of 30 days prior to your event. Due to the high demand for our team members we strongly urge you to make requests with a large number of personnel 45 days prior to your event.

While we request a minimum of 30 days lead time, we will consider and make every effort to fulfill requests made less than 30 days prior to need date.

Services requested less than 10 working days prior to an event (Monday through Friday; 8:30am-4:30pm), a credit card number for deposit of the full amount of your estimated charges will be required.

Schedule Revisions
We understand changes may be inevitable and we are happy to accommodate adjustments to your original final schedule. Two revision requests will be fulfilled on a complimentary basis. Any additional revision requests will be charged a $50.00 fee per occurrence to cover re-scheduling costs.

All on-site requests for additional support will incur the $50.00 re-scheduling fee.

All on-site early dismissal or cancellation of scheduled staff will incur invoicing charges of our 4 hour minimum rate per staff member.

Cancellation Policy
Cancellations and revisions occurring two or more SCVB working days out:
(Monday through Friday; 8:30am-4:30pm)
All cancellations and revisions made two or more SCVB working days (Monday-Friday; 8:30am-4:30pm) prior to the scheduled event are not subject to 4 hour cancellation penalty. This includes any on-site cancellation of previously scheduled staff.

Cancellations and revisions occurring less than two SCVB working days out (includes on-site early dismissals):
(Monday through Friday; 8:30am-4:30pm)
Client will pay a minimum of 4 hours per staff member per day for all positions cancelled or revised less than two SCVB working days (Monday-Friday; 8:30am-4:30pm) prior to the scheduled event. This includes any on-site early dismissal or cancellation of previously scheduled staff.

Deposits and Advance Payments
An advance deposit or major credit card number for up to 75% of your estimated billing will be required to be in our offices no less than 10 working days prior to your event. (Monday through Friday; 8:30am-4:30pm)

Services requested less than 10 working days prior to an event a credit card number for deposit of the full amount of your estimated charges will be required. (Monday through Friday; 8:30am-4:30pm)

We reserve the right to cancel all scheduled assistance if our deposit and credit requirements are not met and an alternate payment schedule is not arranged between you and our accounting department within 48 hours of the first scheduled work assignment.

In the event your outstanding balance is not received by our office within 60 days of the final invoice date, the credit card on file will be charged the full invoice amount.

Payroll
Our team members submit their individual timesheets to us upon the conclusion of their scheduled services to you. Upon receipt of all timesheets, we administer the payroll for our personnel and for any outside agencies we may engage on your behalf. Your invoice is not prepared until all timesheets have been calculated.

Payment
Invoices for your remaining balance will be mailed to you or your designated agent within 3 weeks of the conclusion of your event. Payment is due in full within 30 days' of the invoice date. If, for any reason, a refund is due it will be mailed or credited to your credit card within 30 days of the conclusion of your event.

In the event your outstanding balance is not received by our office within 60 days of the final invoice date, the credit card on file will be charged the full invoice amount.

PLEASE FAX A SIGNED COPY OF BOTH THE REQUISITION AND THE AGREEMENT FORMS TO:

Kathy Williams, Coordinator, Convention & Visitor Services
kwilliams@visitseattle.org
Fax: 206-461-5855
Direct phone: 206-461-5823

NOTE: We do not begin the scheduling process until both of the fully completed and signed Requisition and Agreement Forms are in receipt.