Photo: David Newman

Concierge

Do you know Seattle (and the Northwest) inside and out and love to share it with others?  We are looking for an Olympic-level task master who is able to work independently, proactively, and who thrives in a fast-paced environment.  The perfect candidate will be extremely organized, detail-oriented, enthusiastic, energetic, and have endless patience, understanding and empathy. Must enjoy helping others and focusing on their satisfaction and exhibit World Class customer service with every visitor and partner interaction.  This position has growth potential to an assistant manager position, thus experience managing a team, creating schedules and training is helpful.

Schedule:  40 hours a week year-round (including some weekends)

Compensation:  Competitive salary plus benefits package which includes a Paid Time Off program, 10 paid office holidays, employer-paid medical, dental and vision, ORCA card and 401k with employer matching.

To apply: Send cover letter and resume to resumes@visitseattle.org or apply through our Career Portal HERE.

 

 

 

 

 Essential Job Functions:

  • Assist visitors from around the world in crafting their perfect Seattle experience.
  • Provide world class service to all visitors requesting information and concierge services to walk up visitors, visitor callers and emails.
  • Promote Visit Seattle partnership and market vendors through referrals, recommendations and bookings.
  • Work as a liaison with our partnership department to solicit new partners.
  • Keep necessary inventory of partner brochures: order, re-stock and hand-out as necessary.
  • Update daily ‘hot sheet’ of events in Seattle community.
  • Perform other related duties and assignments as required.
  • Facilitate referrals and recommendations between Visit Seattle partners and visitors.
  • Convey accurate information regarding programs, events and opportunities throughout the city and surrounding region to our team and visitors.
  • Deliver the highest standards of service for all inquiries via telephone, internet, and walk up services.
  • Oversee the management of the WSCC Visitor Center brochure racks – ensuring their maintenance and relevancy; work directly with partners and Certified Folder to keep up-to-date.
  • Facilitate problem-solving between visitors and partners.
  • Responsible for record-keeping and accuracy of partner information in Concierge Assistant (CA) at all times.

Additional Responsibilities with Growth Potential:

  • Ensure up-to-date “concierge contact” information for key vendors both in CA and in the VIC/MIC internal communications document.
  • Accurately maintain daily visitor inquiry statistics. Assist in monthly recordkeeping of Visitor Center activity.
  • Establish and maintain positive relationships with our partners and pertinent industry associations and organizations.
  • Ensure all WSCC standards of operation are met by Visitor Center staff.
  • Nurture relationships and work closely with WSCC to ensure seamless offerings of information. Promote all retail outlets within the WSCC. Adhere to WSCC security protocol.
  • Regularly coordinate and execute destination knowledge trips (FAM’s) for concierge, interns and volunteers.
  • Represent the Visit Seattle Visitor Centers at Partner Connect meetings – explain services offered and partner benefits.
  • Assist in new employee orientations for Visit Seattle staff.
  • Adhere to departmental budget.
  • Develop and maintain working relations with all Visit Seattle departments to ensure exceptional communication.

Education, prior work experience and specialized skills and knowledge: 

  • Prefer 2 years as hotel concierge or in hospitality/tourism/customer service position
  • In-depth Seattle and state knowledge required
  • Excellent communication skills – verbal and written
  • Patient, understanding, helpful and cheerful personality
  • Consistently positive attitude and professional demeanor
  • Passionate and enthusiastic
  • Ethical
  • Detail oriented and highly organized
  • Experience as a supervisor is a plus
  • Computer proficient and experience using Microsoft Office Suite
  • Must be able to speak, read, write and understand English

PHYSICAL DEMANDS

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work involves working alone on the computer, collaborating as part of a team or working closely with others by computer or over the phone.
  • Most work tasks are performed indoors.
  • Must have finger dexterity to be able to operate office equipment such as computers, printers, ten key, multi-line touch phone, filing cabinets, FAX machines, photocopiers, scanner and other office equipment as needed.
  • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, listening and hearing ability and visual acuity.
  • Stand; walk; sit; use hands to finger, handle, feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear.
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Occasional attendance at outside work functions and travel to local attractions
  • Able to lift and move 50+ pounds

Work Environment

Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing most of the duties of this job, the employee may not be exposed to weather condition. The noise level in the work environment is usually moderate.

Chief Seattle bust in Pioneer Square Photo: David Newman

EQUAL OPPORTUNITY EMPLOYMENT

Visit Seattle is an equal opportunity employer. It is Visit Seattle’s policy that employees and prospective employees be treated with respect and without discrimination because of their age, marital status, race, color, national origin, religion, creed, sex, sexual orientation, veteran status, the presence of any sensory, mental or physical disability, the use of a trained guide dog or service animal by a disabled person, or any other legally-protected status. It is our policy to conform to all applicable laws and regulations affecting all protected classes. It is Visit Seattle’s policy to comply with the Americans with Disabilities Act and other laws prohibiting discrimination against applicants or employees with disabilities. Visit Seattle will provide reasonable accommodations to qualified applicants and employees with known physical or mental disabilities in all the terms and conditions of employment, including the recruitment and hiring process.

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